I do not frequent very many fast food establishments (sans a late night run for the border every now and again). Nor do I think of great customer service when a fast food restaurant is discussed, ever!
Today was an exception, I visited Chick-fil-A for lunch. Greeted with smiles and courteous words I ordered and as is customary I replied with a "thank you". The response "oh my pleasure sir" caught me off guard more than the happy and smiling staff.
What a way to respond to your customers, it even felt sincere! I noticed that it was the practice of EVERY employee there, the counter staff and the gal smiling and picking up trays. I was impressed as I enjoyed a very tasty chicken wrap (I was able to avoid the fried chicken sandwich but not the waffle fries, oh so good!!)
While I in awe and surprised at my visit to Chick-fil-A, it was no shock that with a few clicks I was able to find out that this company is THRIVING! The largest privately held "quick-serve" restaurant chain has posted 39 consecutive YEARS of growth! More than 1,300 restaurants are closed EVERY Sunday because of their religious dedication (so they are open less than any other fast food or "quick-serve" chain).
So let me break it down for you....happy people, good product, unwavering dedication to certain principals = healthy business!!! I'm sold!
Chick-fil-A, thanks for a good lunch and great education on how to provide outstanding service. I feel compelled to tell a bit of my experience...actually its my pleasure to do so.
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2 comments:
Were you at Black Bob & 119th? That's the only one I have been to in the metro and I actually had a similar experience including meeting the owner, who was wiping down tables.
I am like and say "now wonder" it thrives and is full of families and kids. Also, I agree about the waffle fries. OMG! That's evidence right there!
Amen
I recently spoke with a woman who had just visited the corporate office and had nothing but good things to say about the company and how they treat employees. Good to hear it isn't just the big wigs that have that attitude.
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